Contact us
Email us about anything: sign-in trouble, bugs, ideas or feedback.
It helps if you include your device (for example, iPhone 15), the app version (in Profile → About) and what you were trying to do.
Common questions
I didn't get my verification code
Check your junk or spam folder, and make sure the email address is spelled correctly. You can request a new code after 60 seconds. Codes expire after an hour.
I forgot my password
On the sign-in screen, tap Forgot password?. We'll email you a code so you can set a new one.
How do I join a book club?
Ask the club owner for their invite code. In the app, tap Join a book club and enter the code. Codes aren't case-sensitive.
My invite code isn't working
The code may have expired or been replaced. Ask the club owner to share the current code from the club's settings.
Who can see my notes?
Only you, unless you turn on Share with club for a note. Shared notes are visible to members of that club, and you can un-share them at any time.
How do I leave a club?
Open the club, go to Members, and tap Leave club. If you're the owner, you'll need to hand the club over to another member first.
How do I import my club's past books and scores?
Club owners can go to Club settings → Import history and download the spreadsheet template. Fill it in, upload it, and check the preview before confirming.
How do I delete my account?
See our account deletion page for step-by-step instructions.
Report a problem with someone's content
In the app, tap the ••• menu on a note, nomination or member and choose Report. You can also block a member from the same menu. If you can't use the app, email support@booklove.com.au with the club name and a description of the problem. We review every report within 24 hours.
If someone is in immediate danger, call 000. For support, you can contact Lifeline on 13 11 14 at any time.